Returns & Exchanges

At Casa, we take pride in the quality of our gourmet products, but if your order arrives damaged or incorrect, we are committed to making it right. Due to the perishable nature of our food items, we offer a 14-day window for reporting issues to ensure food safety and customer satisfaction.

Return Process

• 1.
  Inspect Your Delivery

  Examine your package immediately upon arrival for any signs of damage, leakage, or missing items from your order.

• 2.
  Document the Issue

  Take clear photographs of the damaged product and the shipping label to help our quality control team process your claim faster.

• 3.
  Contact Support

  Email our customer service team at [email protected] within 14 days of delivery with your order number and the documentation.

• 4.
  Receive Resolution

  Once approved, we will issue a full refund to your original payment method or dispatch a fresh replacement at no additional cost to you.